Refund Policy

At DFY Dave, owned and operated by DN MEDIA INC d/b/a “dfydave.com/” (“DFY Dave”, “COMPANY”, “we”, “us”, “Seller” or “Service Provider”), we strive to ensure the satisfaction of our Customers (“Client” or “Buyer”) with every product and service we offer. We understand that circumstances may arise where a refund is necessary. Below are the refund policies for each product and service we offer:

Monetized YouTube Channel and Monetized TikTok Account:
All sales are considered final to reflect the nature of transferring digital assets, and we acknowledge that circumstances may arise warranting exceptions.
Refunds may be considered under the following conditions:
• The Buyer must submit a refund request within 48 hours of accepting the ownership.
• The Buyer must demonstrate that the channel has remained unaltered and not tampered with since the transfer.
• The Buyer must provide a detailed reason for the refund request, including any discrepancies or issues encountered. In cases where the channel exhibits problems in the first 14 days of ownership not caused by the Buyer, the Seller will offer a choice between a refund of the Purchase Price, deducting only the actual payment processing fees (not to exceed 10%), or the option to receive an alternative channel of equivalent value within 24 hours of recognizing the issue.

Long Form YouTube Video Package and YouTube Shorts Package:
Clients will have 2 (two) days from the delivery of the first draft to review and evaluate the work. If the Client is unsatisfied, they may request modifications or a refund per the conditions below.

Refunds requested at different stages of the project will be processed as follows:
• Before the first draft delivery: 100% refund minus the management and transaction fees (not to exceed 10% of the original sales price, including discounts and promotional offers).
• After the first draft delivery: 80% refund minus the management and transaction fees (not to exceed 10% of the original sales price, including discounts and promotional offers).

Amazon Affiliate Website:
All Amazon Affiliate Website sales are final, and are not subject to any Refunds or Credit options.

1. Process for Requesting Refunds:
To request a refund, clients must submit a written notice to the Service Provider within the evaluation period outlining the reasons for dissatisfaction using any of the communication channels listed in the DFY Dave's Refund Policy. The Service Provider will review the request and attempt to resolve any issues. If a resolution cannot be achieved, the refund process will commence as per the tiered refund policy.

2. Credit Options:
Instead of a refund, the Client may opt to receive a credit equal to the refund amount, which can be used towards future projects with the Service Provider within 1 (one) year. If more than 1 (one) year has passed since the day of receiving notification that Credit was awarded, the Service Provider reserves the right to honor this Credit at their discretion. The Credit may be used at any time for any service or product during promotional periods where the service or product price may be discounted.

3. Exceptions and Special Circumstances:
Customized Products or Services: Products or services that have been customized or tailored to meet specific customer requirements may only be eligible for refunds if they are found to be defective or not as described.
Promotional or Discounted Items: Items purchased at a discounted price or as part of a promotion are subject to the same refund policy. The refund or Credit will reflect the discounted or promotional price minus any management and transaction fees (not to exceed 10% of the original sales price, including discounts and promotional offers).

4. How to Request a Refund:
To request a refund for any product or service, please email our customer support team at support@dfydave.com. Please provide your order details, a brief explanation of the reason for the refund request, and any other information specifically required for the refund process for the products or services listed above.

5. Processing Time:
Refunds will be processed within 7 (seven) working days upon approval of the refund request for the product or service. Please note that, depending on your payment method and financial institution, the refunded amount may take additional time to be reflected in your account.

6. Contact Us:
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Our customer support team is available to assist you with any inquiries.

DN MEDIA INC,
30 North Gould Street,
Sheridan, Wyoming, 82801, United States,
Contact Phone: +1 (307) 218-7787
support@dfydave.com

Note: This refund policy is subject to change without prior notice. Please check our website or contact our customer support team for the most up-to-date information regarding our refund policies.

THE COMPANY MAKES NO WARRANTIES REGARDING THE PERFORMANCE OR OPERATION OF THIS WEBSITE. THE COMPANY FURTHER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENTS, MATERIALS, DOCUMENTS, PROGRAMS, PRODUCTS, BOOKS, OR SERVICES INCLUDED ON OR THROUGH THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER THE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Limitation of Liability YOU AGREE TO ABSOLVE THE COMPANY OF ANY AND ALL LIABILITY OR LOSS THAT YOU OR ANY PERSON OR ENTITY ASSOCIATED WITH YOU MAY SUFFER OR INCUR AS A RESULT OF USE OF THE INFORMATION CONTAINED ON THIS WEBSITE AND/OR THE RESOURCES YOU MAY DOWNLOAD FROM THIS WEBSITE. YOU AGREE THAT THE COMPANY SHALL NOT BE LIABLE TO YOU FOR ANY TYPE OF DAMAGES, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EQUITABLE, OR CONSEQUENTIAL LOSS OR DAMAGES FOR THE USE OF THIS WEBSITE. THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE COMPANY AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE WEBSITE AT ANY TIME. THE COMPANY AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. THE COMPANY AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS CONCERNING THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, OR PROFITS.

To be up-to-date on all of our policies be sure to read through out Terms & Conditions.